Everything you need to know about getting AgentPing calls through.

There are a few common reasons a call might not ring through:

• Do Not Disturb is on. Most phones silence unknown callers by default when DND is enabled. See the setup guides below to allow AgentPing through.
• Your carrier flagged the call as spam. Some carriers and phone apps (Hiya, Truecaller, etc.) aggressively filter calls from numbers not in your contacts. Saving the AgentPing number as a contact fixes this.
• The AgentPing number isn't saved in your contacts. Saving it ensures your phone recognizes the caller and lets it through spam filters and DND exceptions.

The most reliable method across both iPhone and Android is to save the AgentPing number as a contact and then mark that contact as a Favorite (iPhone) or Star it (Android). Both platforms let you allow calls from Favorites/Starred contacts even while DND is active.

See the platform-specific guides below for step-by-step instructions.

1. Save the contact. Create a new contact named "AgentPing" with the number +1 (350) 900-8366.
2. Add to Favorites. Open the contact, tap Add to Favorites, and choose Call.
3. Check Focus / Do Not Disturb settings. Go to Settings → Focus → Do Not Disturb (or your active Focus mode) → People → make sure Allow Calls From is set to Favorites or All Contacts.
4. Repeated Calls (automatic). iOS has a built-in "Allow Repeated Calls" setting that lets a second call from the same number through within 3 minutes. AgentPing's critical severity retries automatically, so this feature works in your favor even without any extra setup.

1. Save the contact. Create a new contact named "AgentPing" with the number +1 (350) 900-8366.
2. Star the contact. Open the contact and tap the star icon to mark it as a Starred contact.
3. Check Do Not Disturb exceptions. Go to Settings → Sound & vibration → Do Not Disturb → People → Calls and set it to allow calls from Starred contacts.
4. Repeat callers (automatic). Android's DND has an "Allow repeat callers" option that lets a call through if the same number calls twice within 15 minutes. AgentPing's retry behavior on critical alerts takes advantage of this automatically.

Some carriers and call-screening apps may flag unfamiliar numbers. To fix this:

• Save the AgentPing number as a contact. This is the single most effective step. Once the number is in your contacts, most spam filters will stop flagging it.
• Mark as "Not Spam." If you see a spam warning in your call log or phone app, tap it and report the number as not spam. On the Google Phone app, open the call details and select Not spam.

AgentPing currently uses a single dedicated number per region. All calls from AgentPing come from this number:

We route through Twilio's telephony network. The call originates from our Cloud Run backend, is handed to Twilio, and Twilio places the call to your verified phone number. The caller ID will always show the AgentPing number above.

When AgentPing calls you, a voice message reads your alert. You can respond using your phone's keypad:

When you snooze an alert (via keypad during a call), AgentPing pauses retries for the duration you chose. Once the snooze period expires, if the alert has not been acknowledged, AgentPing will resume its escalation sequence and call you again.

Snoozing does not count as acknowledging. The alert stays open and your agent will still see it as unresolved until you explicitly acknowledge it.

AgentPing offers three plans:

When you hit your alert or call-minute limit, new alerts will still be logged but calls will not be placed until the next billing cycle. You can view your current usage on the dashboard.